Delivery of Your Unruli® System
Reliable uses primarily freight delivery of Unruli® Cargo System orders via Old Dominion, FedEx or UPS to ensure a timely and damage free delivery. Unruli® Gear orders typically ship USPS First Class. Packages are shipped Monday through Friday and are typically shipped within 5 business days after completion of order. Please allow up to an additional 5-7 business days for transit time after shipping confirmation has been confirmed.
Free shipping offers may be available for qualifying orders. We reserves the right to change free shipping offers at any time.
Free shipping orders are limited within the 48 contiguous United States. We cannot deliver standard ground services to P.O. Boxes and a valid US postal address will be needed. If you live outside the 48 contiguous United States, please call 1-833-867-8541 and talk with a representative for further processing.
All orders that are undeliverable will be subject to shipping costs. Shipping charges and a restocking fee will be deducted from the return credit if the customer can’t be reached or incorrect contact/delivery information was provided on the original order.
To initiate the return process, please contact our customer service department at 1-833-867-8541 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will be refused. The return authorization number must be written below our return address on the outside of the box.
All products must be returned in new, unused condition in their original box with original packaging and with all components, literature in place. Customer must package the returned product with original packing materials so that product is not damaged during the return shipment. Shipping must be prepaid by the customer for all returns. A restocking fee of 15% will be deducted from the return credit. We will not accept C.O.D. returns.
It may take up to 10 business days once your return is received to evaluate and process for credit.